SPECIFICATIONS

Application Area: Living Room

Brand Name: NONE

Classification: Incense Base

Cosmetic Feature: None

Material: Ceramic

Origin: Mainland China

Plug Type: None

Production: Candle Aromatherapy Furnace

Type: Incense Stove

Processing Time

Orders placed before 2 PM PST (Monday–Friday) ship the same day, with 1–3 days for preparation. Orders placed after 2 PM or on weekends ship the next business day. Delivery Estimates United States only: 8–20 business days (typically 12–15 days with full tracking). Additional delays of 3–5 days may occur during peak seasons such as holidays.

Tracking

A tracking number is emailed within 24 hours of shipment. Check your inbox (including spam) or log into your account for updates.

Shipping Costs

Free shipping on all orders over $50.
A flat rate of $4.99 applies to orders under $50, displayed at checkout. Important Notes Lost in Transit: Full refund issued if no tracking update 10 days past the expected delivery date.  

Damaged on Arrival

Refer to our Refund Policy.  
No Delivery in 30 Days: Automatic full refund.  
All packages ship from US warehouses or trusted partners.

Shipping Area

United States only (including Alaska, Hawaii, and PO boxes). Questions? Contact us at contact.zenessentials@gmail.com. We respond within 12 hours.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Contact.zenessentials@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Contact.zenessentials@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Contact.zenessentials@gmail.com.